xk8 Terms and Conditions

Welcome to xk8. These Terms and Conditions ("Terms") apply to the use of the xk8 platform, website, and all related services. When you create an account on xk8 or use our services, you automatically agree to abide by these Terms. Please read the full Terms carefully before registering. If you do not understand any part, contact our support team via live chat.

1 Definitions and Interpretations

The following words and phrases used in these Terms carry specific meanings:

• "Platform" refers to the xk8 website, mobile version, and all related services.
• "User" or "You" refers to any person who is registered or seeking to register on xk8.
• "Account" refers to the profile stored in the xk8 database along with the user's own login credentials.
• "Balance" refers to the total funds held in a user's account.
• "Bonus" refers to any incentive, cashback, or special offer provided by xk8.
• "Terms" refers to all rules, policies, and commitments set out in this document.

2 Account Registration and Verification

To create an account on xk8, users must meet the following conditions:

2.1 Registration Requirements

• Each user may operate only one account. Creating more than one account for the same person is strictly prohibited.
• All information provided at registration — name, date of birth, mobile number, and email — must be true and accurate.
• xk8 reserves the right to close an account at any time if false or misleading information is provided.

2.2 Identity Verification (KYC)

xk8 may request a national ID card, passport, or other government-issued document at any time to verify a user's identity. Verification may be required before a withdrawal request is processed. xk8 reserves the right to hold withdrawals if a user does not cooperate with verification.

2.3 Account Security

It is your responsibility to keep your login credentials confidential. Do not share your password with anyone. If you notice any suspicious activity on your account, notify our support team immediately.

3 Age and Eligibility Requirements

Users must be at least 21 years old to use the xk8 platform. This platform is for users aged 21 and above only.

• If a minor attempts to register, their account will be closed immediately and any deposited funds will not be returned.
• xk8 reserves the right to verify the age of any account holder. If the age requirement is not met upon verification, the account will be closed.
• xk8 reserves the right to close an account if someone registers from a region or country where online gaming is legally prohibited.

4 Deposit and Withdrawal Terms

4.1 Deposit Rules

• Minimum deposit amount: ৳500 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• No processing fee applies to deposits; however, third-party services may have their own fees.
• Deposits from third-party accounts are strictly prohibited — transactions must only be made from the registered user's own account.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Withdrawals are generally processed within 1 hour.
• Withdrawal requests can only be made to a registered payment method.
• Wagering requirements must be met before withdrawing winnings earned from bonuses.
• Withdrawals may be delayed if identity verification has not been completed.

5 Bonus and Promotion Terms

5.1 Welcome Bonus

The xk8 welcome bonus is a 200% bonus on the first deposit, up to a maximum of ৳8,000. The following conditions apply to claiming this bonus:

• A 25x wagering requirement must be met before withdrawing winnings made using bonus funds.
• Each account is eligible for the welcome bonus once only.
• The deadline to complete the wagering requirement starts from when the bonus is activated.

5.2 VIP and Cashback Program

xk8 has four VIP tiers, each with weekly cashback benefits:

• Bronze — up to 0.4% weekly cashback
• Silver — up to 0.8% weekly cashback
• Gold — up to 1.1% weekly cashback
• Platinum — up to 1.5% weekly cashback

Advancement to a higher tier depends on overall gaming activity and engagement on the platform.

5.3 General Bonus Terms

• Bonus offers may be changed or withdrawn without prior notice.
• Misuse of bonuses, claiming advantages through multiple accounts, or any form of fraudulent bonus claiming will result in account closure.
• xk8 holds final authority to investigate any bonus claim and to approve or reject it.

6 Gaming Rules and Fair Play

xk8 is committed to ensuring a fair and transparent gaming environment. All games are operated by certified software providers and independently tested.

• Game outcomes are determined by a neutral Random Number Generator (RNG).
• If a technical error occurs during a game, the bet for that round may be cancelled and the original stake returned.
• The rules for each game are available in detail within that game's own interface.
• Playing using multiple accounts at the same time, or using bots or automated software, is strictly prohibited.
• xk8 reserves the right to investigate any suspicious gaming activity and to suspend or cancel related winnings.

7 Prohibited Activities

The following activities are strictly prohibited on the xk8 platform:

• Using the platform for money laundering or to conceal the source of illegal funds.
• Placing bets on behalf of or with funds from a third party.
• Playing games using bots, scripts, or any automated software.
• Attempting to compromise the platform's security or gain unauthorized access.
• Creating multiple accounts to claim bonus benefits.
• Engaging in abusive, threatening, or inappropriate behavior toward other users or xk8 staff.
• Selling, transferring, or allowing another person to use an account.

If any such activity is detected, the relevant account will be closed immediately and the balance may be forfeited.

8 Privacy and Personal Data

xk8 uses SSL encryption technology to keep users' personal data secure. For full details on how we collect and use data, please visit our Privacy Policy page.

• Personal data is not sold to third parties without the user's consent.
• Data may be shared to meet legal requirements or in response to a request from the authorities.
• Users may request to view, correct, or delete their personal data — contact us via live chat or email for this.

9 Responsible Gaming

xk8 believes gaming is entertainment — it is not a guaranteed way to earn income. We encourage our users to enjoy games responsibly.

• The platform offers the ability to set deposit limits, take breaks, and temporarily suspend your account.
• If you notice signs of gaming addiction, contact our support team right away — we are ready to help.
• For more information and support, visit our Responsible Gaming page.

Users under 21 years of age are not permitted to use this platform.

10 Account Suspension and Closure Process

10.1 Closure by the User

Any user may request to close their account at any time. To do so, contact us via live chat or by email at [email protected]. Please withdraw any available balance before closing the account.

10.2 Suspension or Closure by xk8

xk8 may unilaterally suspend or close an account in the following circumstances:

• If any clause of these Terms is violated.
• If there is suspicion of fraudulent activity or money laundering.
• If identity verification repeatedly fails.
• If an account remains inactive for an extended period (with notice after a set time).

11 Limitation of Liability

xk8 makes every effort to ensure the technical security of the platform. However, xk8's liability is limited in the following cases:

• Inconvenience caused by internet connection disruptions or issues with third-party payment gateways.
• Service disruptions caused by unexpected technical errors or server maintenance.
• Loss caused by issues with the user's own device or network.

If a game is left incomplete due to a technical issue, xk8 will attempt to cancel the bet for that round and return the funds.

12 Policy on Changes to Terms

xk8 reserves the right to partially or fully amend these Terms at any time.

• Users will be notified in advance of significant changes via email or through the platform.
• Continued use of the platform after any changes will be taken as your acceptance of the updated Terms.
• The latest terms and conditions can always be found on this page. It is recommended to check this page regularly.

13 Contact & Complaints Process

If you have any questions about these terms and conditions or wish to file a complaint, please contact us:

• Live Chat: Support is available in Bengali 24/7.
• Email: [email protected]

We strive to resolve any complaints fairly and promptly. After a complaint is submitted, our support team will get in touch as soon as possible.